From practice
The group prescribed the system.
The processes didn’t exist.
A Swiss subsidiary had to integrate with its parent company’s ERP system. No choice, no leeway. The only problem was: there were no documented processes — just habits that worked.
The resistance was there before I was. Understandably so: anyone who’s been doing something well for years isn’t going to let an outsider rewrite the rules.
So I didn’t rewrite them. I worked out the processes with the accounts team — and we decided on them together.
A system can be connected in weeks. People cannot.

